How To… TikTok for Business

I’m going to fess up now… I am OBSESSED with TikTok! It took a while, but now I go to look at the app and 2 hours later, I’m still on there! (Might have overcooked the dinner the other night…!)

It seems that I am not the only one. Studies have shown that 35% of TikTok users say they spend less time watching television and listening to podcasts since joining the platform.

TikTok is popular with teens and Gen Z but there are influencers of all ages on there too. The average age of a TikTok user is between 15-25 years old. If your business is looking to target a younger audience, this is the platform for you.

More and more businesses are now jumping on the bandwagon with captivating and creative videos to get their brand noticed in a new way.

If you’re creative and want to find new ways of engaging a new, younger audience, it’s definitely worthwhile. With 1 BILLION active users, it’s the fastest growing social media platform and one that you should explore as a business.

research tiktok1. Setting Up and Research

Setting up an account on TikTok is pretty easy. My advice with all of these blogs is to use a profile picture that your customers will instantly recognise.

You’ll be asked if you want to switch your account to a Pro Account and what category you fit into (particularly useful for when it comes to looking at the analytics). The usual fields of website, email address will need to be filled in, along with Instagram and YouTube accounts you’d like to link your Tiktok account to (optional).

If you’re completely new to TikTok, I would definitely recommend doing some research first before posting anything. Resarch your competition, but also what everyone else is doing – what are the latest trends that people are jumping onto? Play around with the editing features and latest filters too.

2. Planning and Goals

TikTok isn’t a social media platform that as a business, you can just post whenever you want saying whatever you want. It needs careful planning and goals set out from the very beginning.

What do you want to get out of TikTok?
What kind of content would you like to post?
Live videos, funny videos, educational, promotional?
Who is your target audience?

A content calendar is a good way of making sure you’re on top of all the important dates you don’t want to miss. Having written those down, you’ll have plenty of time to think about and create a great video.

3. Best time to post

You’ll notice on TikTok that there will be a ‘For You’ page which is personalised to your specific tastes, based on content you’ve interacted with. This means when your followers or potential followers login, they’ll be presented with your content if they have liked something similar in the past.

The For You page means it’s not really about when you post but actually how often. TikTok recommends posting 1-4 times a day which fits in with their algorithms and gets your content infront of more people. Making a video takes time and posting this amount might not work for every business. Make sure you keep an eye on engagement to see if this is right for you.

You are able to tell when most of your followers are online to make doubly sure you’re going to get their attention. This information can be found under your Profile, click the three lines on the top right, Creator Tools, and Analytics.

Duolingo on TikTok4. Leave the corporate image behind…

This platform is VERY different to the likes of LinkedIn and Twitter.

TikTok users want to see what a brand is all about. This means bringing the vibe of the company to the fore and being authentic (yes, I know many of you will be going, “ergh” at this phrase, but it’s so true!).

Check out Duolingo’s TikTok page. They make really entertaining and funny videos, going viral everytime they post.

Showing a different side to the company is one that will get you great engagment.

5.  How to tell if TikTok is working for your business

With all social media platforms, you want to know if it’s worthwhile.

You can measure your brand awareness by the following:

  • Post Reach – how many people have seen your post since it went live
  • Followers – how many followers have you gained over a certain time period
  • Mentions – how many people are mentioning your brand compared to the competition

If your goal is to increase traffic to your website, has this happened since joining the platform?

Engage with audience on TikTok6. Talk to your audience

As with all social media platforms, it’s vital that you are engaging with your audience. People love it when they get a reply from a company they follow, it shows there is a human being behind the posts and shows that you genuienly care about their opinion.

Not only do your followers get something out of this interaction, the business does too. Through this interaction, you’ll find out what content is working best and what they love most about your brand. Having a following that is completely engaged with your business is great for when you are about to launch a new product.

There you have it – some tips on how to get TikTok working for your business.

Check out the other How To blogs in this Social Media series here.

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The world’s most expensive vanity project or the protection of free speech?

TwitterOk, so things have calmed down enough for us to take stock about what the heck happened to Twitter last week!

On Monday 25th April, news broke that Twitter’s board of directors had accepted Elon Musk’s offer of $44 BILLION for control of the social media platform. The South African has apparently acquired Twitter to make sure the platform adheres more closely to the principles of free speech.

The board at Twitter at first resisted Musk’s offer, taking the ‘Poison Pill’ defence to shield themselves from a hostile takeover just days before they accepted his offer.

What has been the reaction to this, and why has Elon Musk bought Twitter? Let’s delve in…

The Reaction

Musk’s takeover of Twitter was met with a mixture of shock, fear, and humour by Twitter employee’s. The fact that Twitter is now protecting its source code from potential disgruntled employees kind of says it all. Remember when an employee on their last day closed down Donald Trump’s account? That’s one way to leave your job…

A number of celebrities have left Twitter because of the Musk takeover. They cite various reasons, namely because of opinions he’s shared on the platform ranging from politics to the use of pronouns.

There are those who don’t see the takover as a bad thing. Even the former CEO of Twitter, Jack Dorsey tweeted his support of Musk and his plans to transform it.

According to a recent poll, 58% of marketers aren’t worried. Musk has said that he will eliminate harmful bots by verifying accounts. Marketers like myself are happy that the Edit button might actually be on the horizon now.

Many express they are happy about the potential changes to the platform when it comes Musk’s campaign on free speech. Some think will help broaden the audience.

This leads us nicely on to the next topic of this takeover…

Free Speech

“Free speech is the bedrock of a functioning democracy, and Twitter is the digital town square where matters vital to the future of humanity are debated,”
Elon Musk

The other 42% of marketers from this poll are worried for about the future of Twitter. With Musk’s crusade on free speech (he describes himself as a “free speech absolutist”), some worry that the platform will be flooded with dubious consipiracy theorists and ‘alternative truthers’. They are concerned that the billionaire will “turn a blind eye to harassment, hate speech, disinformation and other vile expressions”. Potentially, this could turn off many big brands who no longer will want to be associated with Twitter.

Some people on the Right see Twitter as being more left-leaning compared to other platforms (this research shows otherwise), as a number of big names on the Right have been banned from Twitter, including a former president of the United States.  Maybe Trump et al will make a comeback now Musk is in charge?

Musk is well-known for blocking “haters” on Twitter when they tweet negative opinions about him, so how can this person really be for free speech?

Some journalists and business owners think it’s not about free speech at all. So what is it all for?

Other factors at play

Amazon founder, and second richest man in the world, Jeff Bezos shared his opinion on Twitter about Musk’s buyout:-

Could China now have an influence on Twitter now that Elon Musk has bought it? It’s certainly an interesting take on the whole thing and one that could absolutely lead this author down a rabbit hole! But I won’t get into this today…

I’ve seen a few jokes on Twitter about this being one of the most expensive mid-life crisis ever. It could well be, but of course, this isn’t the first big company that Musk has splurged out on.

We’ve also got to think about the actual character of the man. A word that is often bandied about is, ‘Narcissist’. Has Musk come to the conclusion that money can really buy you love? Searching through Twitter comments about this subject (aka, the cesspit), you will inevitably come across Elon Musk ‘Fanboys’ who idolise the man as some sort of saviour of the “Deplorables”. All the Likes, Retweets, Replies and Follows are just fuel to Musk. Why not buy a platform that makes him feel like King of the World?

The Future

My initial reaction to the news was, “another rich man spending money on things that he shoudn’t be”, followed by “hmm, it could work, Tesla is doing ok! Hey, an Edit button!” to, “I’ve got a really icky feeling about this”.

I’m on the side of the 42%. I worry about what this white, billionaire, middle-aged man can do to the future of free speech on social media.

The last thing we need right now is for someone of privilege to start polarizing the world even further by allowing the floodgates to open on hate speech, misogyny, and racism.

We’ve all seen what impact Rupert Murdoch has had on the world by purchasing multiple media outlets. I don’t see this as any different, Musk is now effectively a modern-day media tycoon with this purchase. We don’t need another Murdoch, that’s for sure.

Hey, I could be completely wrong and Musk will throw away his toy and move on to something new, and maybe help solve climate change with his billions…

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How To… LinkedIn for Business

LinkedIn is bigger than you think… the numbers certainly took me by surprise when researching this blog! As of January 2022, the platform had 722 million users, with 55 million companies listed!

LinkedIn is a great platform to share content about a product, a business and keeping followers updated with all that is going on at the company.

But how do you make LinkedIn work for your business, especially B2B? We take a look in this blog.

(If you have already got a LinkedIn account, you might want to skip the first few points as we’re also focusing on setting up a business page.)

LinkedIn for Business1. Create an account for yourself

Lets start with the basics! In order to create a page for your company, you must first of all set up a profile for yourself. Preferably using your work email address, sign up and then create your business page, making yourself Admin.

When setting up your page, you will be asked what size your business is. You’ll then be asked to add a new profile picture. When doing this, make sure it is either your logo or something your followers will instantly recognise. Create a nice short tagline about your business and you’ve created your page!

2. The nitty gritty

Once you’ve completed the very basics of setting up your page, you can start filling in all the little details such as a banner image (see previous blog on Twitter about this), a Call-to-Action button (this can be Contact us, Learn more etc), fill in the details about your website and where you are based.

3. #’s

When setting up your page, you can choose which hashtags you’d like your business to be associated with. This will not only help reach more people when they are searching for that specific hashtag, but allows you to jump onto a trending topic as your company. All good ways of growing your following.

4. Invites

One of the best organic ways to build your page is to invite your Connections to Follow your page. This will be an option to the right of your page.

If you have employees, ask them to update their profiles to include the company page. When their connections visit their profile, they will be able to click the company name and it’ll take them through to the business page you have created. If they wish to follow, they have the option to do so when they visit.

5. Strategy

No one can set up any social media page without having a strategy in place, otherwise you’re just swimming against the tide.

What is the goal of having a LinkedIn page for your business?
What will you use your page for – maybe recruiting, generating leads, sharing industry news that doesn’t perform as well on other platforms?
How often will you be posting? (Top Tip – try and post every working day in order to build up your page).
What topics will you talk about?

Having a strategy in place will allow you and your staff members to use the platform more effectively.

6. Networking

Don’t forget that LinkedIn is a social network! Not only should you be posting regular content on your page, you should also be talking to other brands and individuals, just like on all social media platforms. This is  a sure-fire way of building your page as well as getting your brand’s name out there.

7. Blogging

LinkedIn is an excellent platform to share content to your target audience. Sharing blog posts (or writing Articles via your page) can further educate your followers about your product, which is the start of the customer journey.

Sharing engaging blogs will help drive traffic to your website, and hopefully turn some of those leads into paying customers.

8. Promote your page

We’re not talking about paid ads (hmm, new blog idea!), but how to grow your page organically. One way is to advertise your business is on LinkedIn via other platforms such as Facebook and/or Twitter. If you’re doing email marketing, share a link to your page in your next newsletter. Adding a LinkedIn button to your website is another good way of directing people to follow your page.

9. What is the competition up to?

If you’re really stuck on what you should be putting out there content-wise, check out your competition, what are they posting? How would you do things differently?

Some tips to get your business page set up on LinkedIn! Take a look at our other How To social media series on our Blog.

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#OverIt – is the hashtag dead?

Hashtags first came into prominence 15 years ago with businesses finding them a great way to organise content and reach more people.

However, in the last few years, spam and bot accounts have hijacked hashtags, adding them to their posts that have no relevance to the subject, meaning anyone searching for that hashtag has numerous posts displayed in front of them that don’t make any sense.

A number of marketers believe that hashtags just don’t have the power they once had. Recently, even the Head of Instagram said they are pretty much a waste of time.

This begs the question, is the hashtag dead?

Many marketers still advocate the use of hashtags, as they have proof directly from the analytics showing they result in engagement.

Here at Function28, we don’t believe the hashtag is dead, you just need to use them wisely. Let’s get into this…

How many is too many?

Instagram has a 30 hashtag limit. You can by all means use all 30, but after 10 or so, they get diluted and too far away from the actual content.  Our advice is to use 7-10, this way you stay on subject.

Do your research

Before you post, find out what hashtags are used commonly within your industry. There are fancy-pants paid for sites (such as this one) that can help you with this, but all it takes is a little bit of your time. Search within Instagram keywords for your industry, e.g. #SocialMediaMarketing, and see how many posts there are with that hashtag. The rule is, if the hashtag has over 1m posts, stay away from using that one. Your post will only get lost in that feed and bring you very little in the way of followers or engagement.

Monitor what the competition is doing. What hashtags do they use? What posts worked best for them?

 

Keep it relevant

Whatever hashtags you do use, keep them relevant to the content you’re posting. There are some rules that you should always have in mind when you’re using hashtags:-

Description – for example, for a post advertising web design, use the hashtag, #webdesign

Location – if you’re posting about an event, maybe where you’re based, put in the location

Keep it short – too many words make it harder for people to read, and the likelihood of it being a popular one in the first place is very low.

 

Show your support

You’ll see many companies using hashtags as a way of promoting/supporting social issues, for example #IWD2022 was widely used amongst a variety of companies back in March for International Women’s Day. If there is a way of linking a trending social issue’s hashtag for your company and you want to show support, then this is a good way of getting you in front of a wider audience.

Is the hashtag dead? Nope! Keep using them but wisely, and you’ll see your engagement grow!

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